Refund policy

Return & Refund Policy

We offer a 30-day resolution policy strictly for defective, damaged, or incorrect items. This means you have 30 days after receiving your item to request a resolution if there is a verified issue with your order.

To be eligible for a replacement or refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase, along with clear photos or a short video clearly demonstrating the issue.

To start a request, please contact us at arbor.official.center@gmail.com. If your request is accepted, our Client Care team will provide you with specific instructions on how to proceed. Please note that items sent back to us without first requesting a resolution will not be accepted.

You can always contact us for any policy-related questions at arbor.official.center@gmail.com.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right for you as quickly as possible.

Exceptions / Non-Returnable Items Change of Mind: At Arbor Home, we meticulously curate our collections and partner with premium global logistics. Please note that we do not offer returns, exchanges, or refunds for "change of mind" or if you simply decide the item is not to your liking once received. All sales are final unless the item is defective, damaged in transit, or the incorrect product (e.g., wrong item or wrong color) was delivered to you.

Unfortunately, we cannot accept returns or provide refunds on sale items or gift cards.

Exchanges If you received a defective or incorrect item, the fastest way to resolve the issue is to contact us immediately with your proof of purchase and photos of the item. Once your resolution is approved, we will facilitate a replacement for you.

Refunds We will notify you once we’ve received and reviewed your request and evidence, and let you know if the refund or replacement was approved. If a refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your refund, please contact us at arbor.official.center@gmail.com.