Shipping policy

Order Processing Every Arbor Home order is meticulously prepared and processed within 1-3 business days after your payment is confirmed. Please note that processing times may be slightly extended during peak seasons or international holidays as we ensure your items are securely packaged for transit.

Shipping Times To bring you a highly curated selection of premium home goods, we partner with specialized global facilities and artisans. Because of this, shipping times may vary slightly depending on the origin of the piece and your exact location.

  • United States & Canada: 6-12 business days

  • Europe: 10-14 business days

  • Australia & New Zealand: 10-14 business days

  • Rest of the World: 14-15 business days

Please note: These are estimated timeframes. While we utilize priority logistics, actual delivery times may occasionally be affected by local customs processing, postal delays, or unforeseen weather circumstances beyond our control.

Tracking Your Order Once your package is dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow 2-5 business days for the courier's system to fully update your tracking status online.

Multi-Item Shipments To ensure you receive your pieces as swiftly as possible, orders containing multiple items may be shipped separately. Because our collections are sourced from various specialized facilities, we dispatch each item as soon as it is ready, meaning your order may arrive in multiple packages on different days.

Customs, Duties, and Import Taxes By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Address Accuracy It is the buyer's responsibility to ensure that the shipping address provided at checkout is entirely accurate and complete. We begin processing orders immediately to ensure fast dispatch, so we cannot guarantee address changes once an order has been submitted. Arbor Home is not liable for packages delivered to an incorrect address provided by the customer.

Lost or Delayed Packages Your peace of mind is our priority. If your order is significantly delayed beyond the estimated timeframes or appears lost in transit, please reach out to our team, and we will immediately investigate the issue with the carrier.

Contact Us For any questions regarding your shipment, please contact our Private Client Care team at arbor.official.center@gmail.com

- International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's customs authorities unless duties and taxes are explicitly stated as prepaid (DDP).