Shipping policy

Order Processing Every Arbor Home order is meticulously prepared and processed within 1-3 business days after your payment is confirmed. Please note that processing times may be slightly extended during peak seasons or international holidays as we ensure your items are securely packaged for transit.

Shipping Times To bring you a highly curated selection of premium home goods, we partner with specialized global facilities and artisans. Because of this, shipping times may vary slightly depending on the origin of the piece and your exact location.

  • United States & Canada: 6-12 business days

  • Europe: 10-14 business days

  • Australia & New Zealand: 10-14 business days

  • Rest of the World: 14-15 business days

Please note: These are estimated timeframes. While we utilize priority logistics, actual delivery times may occasionally be affected by local customs processing, postal delays, or unforeseen weather circumstances beyond our control.

Tracking Your Order Once your package is dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow 2-5 business days for the courier's system to fully update your tracking status online.

Multi-Item Shipments To ensure you receive your pieces as swiftly as possible, orders containing multiple items may be shipped separately. Because our collections are sourced from various specialized facilities, we dispatch each item as soon as it is ready, meaning your order may arrive in multiple packages on different days.

Customs, Duties, and Import Taxes Depending on your location, your order may be subject to local customs duties or import taxes upon arrival. Buyers are fully responsible for any additional charges imposed by their country's customs agency. Arbor Home has no control over these charges and cannot predict what they may be.

Address Accuracy It is the buyer's responsibility to ensure that the shipping address provided at checkout is entirely accurate and complete. We begin processing orders immediately to ensure fast dispatch, so we cannot guarantee address changes once an order has been submitted. Arbor Home is not liable for packages delivered to an incorrect address provided by the customer.

Lost or Delayed Packages Your peace of mind is our priority. If your order is significantly delayed beyond the estimated timeframes or appears lost in transit, please reach out to our team, and we will immediately investigate the issue with the carrier.

Contact Us For any questions regarding your shipment, please contact our Private Client Care team at arbor.official.center@gmail.com